Frequently Asked Questions
Everything you need to know about our scents and services.
Are Arran Aromatics products tested on animals?
No, we are committed to being cruelty-free. None of our finished products or raw ingredients are tested on animals.
What is your standard shipping timeframe?
Standard delivery typically takes 3-5 business days. We also offer express shipping options at checkout for those who need their fragrances sooner.
Can I return a product if I am not satisfied with the scent?
Yes, we offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return.
Are your candles and diffusers made with natural ingredients?
We use high-quality essential oils and a blend of natural waxes to ensure a clean, long-lasting burn and a premium fragrance experience.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and are calculated at the checkout stage.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for your convenience.